What does flashing green/blue mean?

If your SkyBell is flashing green/blue after initial sync, your SkyBell is waiting on a server response and this should only be a few seconds. If your SkyBell was already successfully sync'd and is now flashing green/blue this means that your SkyBell is connected to your router but does not have internet connection. The router is broadcasting a LAN signal but not WLAN.

Please unplug your wireless router and then re-plug it it back in. DO NOT press the reset button on the router which will cause you to reconfigure your network.

Once the router is powered back on, test internet connection from your phone connected to the Wi-Fi and you should see your SkyBell LED back to it's normal "ready" color.

Sometimes if the SkyBell is connecting to your router but cannot connect with our servers, you've power cycled your router and the SkyBell has never worked with this router, a firewall setting may be the issue. Please check your router firewall settings or call us for assistance.

If your SkyBell LED does not return to it's normal solid "ready" color after the router power cycle, hold down the button until the LED flashes blue and then release. SkyBell will perform a power reboot and reconnect itself to the router and server.

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