My SkyBell HD LED is Solid White

When an HD SkyBell is on an active call the LED will change to solid white.

An active call can be established by a button press, motion sensor trigger or by a user pressing Watch Live in the app. The LED will change back to default green or your custom color once the call has completed and your SkyBell disconnects from our server. Customizing the "on call" color from white to another color is not possible.

The white on call LED helps illuminate the area around SkyBell to provide a clearer picture. It is also needed for the full color night vision to work properly. 

Troubleshooting: If your SkyBell LED is staying solid white after a call and will not return to your chosen color you may need to reboot your SkyBell. Contact SkyBell Technical Support so we can reboot your device easily for you or follow the instructions for a soft reset.

Please click here for a HD LED light indicator guide.

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