Why won't my SkyBell Sync to my Wi-Fi network?

SkyBell is a piece of technology that has the capability to transmit information via the internet and wireless network across the planet and requires both local Wi-Fi and wireless connection to your mobile handset.

SkyBell HD is equipped with an 802.11bgn wireless chip set. This allows SkyBell HD to connect to B-only, G-only, mixed BG, & mixed BGN networks. However, SkyBell HD only connects to the 2.4 GHz frequency band. The common frequency bands are 2.4 GHz and 5 GHz. Newer model wireless routers operate with the 2.4 GHz and 5 GHz bands broadcasting simultaneously. In order for SkyBell HD to connect to these routers, the bands must be split to allow the two to broadcast on separate networks. We refer to this process as router reconfiguration. Why the 2.4 instead of the 5?

How do I know if the signal my router is broadcasting is good? During the sync process, you will be asked to connect to the wireless network. If your wireless network is listed, you're ready to connect! If it's not listed as an option, then you'll need to separate the 2.4 GHz and 5 GHz band signals. Instructions below.

Reliable, consistent communication between the SkyBell and your router connecting to the internet is what drives the quality of your SkyBell connections. Please click here for how to do a signal strength and speed test.

There are some important things to make sure of, if you find yourself having trouble with syncing the SkyBell to your home network:

1. The SkyBell requires a minimum of 1.5 (we recommend at least 2 Mbps) megabits per second of upload speed from the Wi-Fi signal. To accurately test your Internet's Upload Speed at the SkyBell location, there is one simple way to do so.

You can download a speed-testing app to the phone that you will be using with the SkyBell. We recommend the speed testing app called "OOKLA" or "Speedtest.net". This app is available on iOS and Android app stores.  

Once you have downloaded the app, you can connect to your home network on the Mobile device. Please make sure to connect to the network that you will be syncing the SkyBell on.

You will then want to stand next to your SkyBell, with any doors closed between the SkyBell and the router (Wi-Fi box), and click "Begin test" within the app. The app will then test your Ping, Download Speed, and last but most importantly, the Upload Speed.

If your upload speed is less than 2 Mbps you may need to contact your Internet Service Provider in order to increase the speed, or find out what is causing the low speeds.

2. The SkyBell needs to sync to a 2.4 GHz network. This is only a concern if you are using what is called a dual band router. Click Here to learn about Dual Band routers, and also to find out if you have a Dual Band router.  

A SkyBell will not be able to sync to a 5 GHz-only network. A vast majority of routers will have 2.4 GHz as the standard, so it is very rarely the case that a router does not have a 2.4 GHz network. Please confirm that if you are using a dual band router, that the 2.4 GHz network and the 5 GHz network have separate network names. If you are unsure of how to access your router's configuration, or how to change settings within your router, please click here for more information.

3. If you have made sure of both of the requirements listed in the above two steps, it may be a case of Wi-fi Signal Strength being low.

The SkyBell requires a decent amount of signal strength from your Wi-Fi network, as well as the upload speed mentioned above.

Signal strength and Upload Speed are not always related.

For example, if you have an upload speed of 7 Mbps (a good speed), but your router is located more than 100 feet from the SkyBell or you have many walls, etc. between your router and the SkyBell you may have difficulties with getting your SkyBell to connect. SkyBell HD can connect with a router up to 100 feet away line of sight. Walls and other interference shorten the distance required for a consistent signal.

Alternatively- If your router is only 5 feet away from the SkyBell, but you have only .95 Mbps of Upload Speed, you may have some trouble with syncing the SkyBell.

If your router is too far, or you suspect that the signal strength may be low, we would suggest either re-locating the Wi-fi router closer to the SkyBell, purchasing a new Wi-fi router, or getting a Wi-fi extender.

Please make sure to follow the steps in the SkyBell app closely, and take note of any error messages that are listed in the process.  If you are unable to sync the SkyBell after confirming all of the above WiFi requirements are met, please contact our Technical Support Team for assistance.

Additional Help:

Full SkyBell HD Sync Instructions

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Power Requirements & Recommended Transformers

Add Another User

Digital Doorbell Instructions

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