6/11/16 T-Mobile Fix Update- Newer Android phones build for compatibility on T-Mobiles expanded LTE network should no longer have a video issue with SkyBell HD (V2 customers still need to follow the steps below). Thank you for your help T-Mobile!
If you previously implemented this workaround and now don't have video, please revert to the original APN settings for your mobile handset. :)
Some Android users have reported an issue with video not being displayed on their Android phones when on a Cellular network; but video does display when connected to WiFi.
If you are using an Android phone, and have T-Mobile as your Cellular plan Carrier- this may be effecting you.
On some Android Phones with T-Mobile's Cellular Network, video may not show when you are connecting to the SkyBell via Cellular data (4g LTE). We have found that there is a conflict with how the T-Mobile carrier network throttles (increases speed) their connections by using a certain type of access point within Android devices.
Here are the steps to the T-Mobile workaround (can very depending on device):
1. Click on Settings
2. Click the sub-menu called Connections or Conn. (some phones "Mobile Networks")
3. Tap on More Networks
4. Tap on Mobile Networks
5. Click Access Point Names or Access Points
6. Click + or Add an Access Point
7. Set the following fields, ensuring that each field is entered exactly as follows:
Name: T-Mobile US LTE M
APN type: default,supl,mms,dun
APN protocol: IPv4
APN roaming protocol: IPv4
Now return to your APN's selection screen and select the newly-created APN (T-Mobile US LTE M).
Please make sure that you have selected the newly created APN and not the one that was already there. The new APN has a "M" at the end of the name for "Modified".
These settings changes should not have any effect on the performance or the usage rates of your T-Mobile Data Network.
Below is a list of devices we've compiled from T-Mobile that support T-Mobiles Extended LTE capabilities. Keep in mind, some of these devices may not yet support the SkyBell application.
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® Edge - Certified Pre-Owned
Samsung Galaxy S® 6 - Certified Pre-Owned
Samsung Galaxy S7
Samsung Galaxy S7 edge
Samsung Galaxy S6 edge plus
Samsung Galaxy S® 6
Samsung Galaxy Note5
Samsung Galaxy Note5 - Certified Pre-Owned
Samsung Galaxy S® 6 edge - Certified Pre-Owned
Samsung GALAXY GRAND Prime™
LG G4™ - Certified Pre-Owned
LG V10™ - Certified Pre-Owned
LG Leon™ LTE - Certified Pre-Owned
LG G Stylo™
ALCATEL ONETOUCH FIERCE™ XL with Windows 10
ALCATEL ONETOUCH POP Astro™ - Certified Pre-Owned
Apple iPhone SE
Apple iPhone 6s
Apple iPhone 6s Plus
HTC One® M9
Kyocera DuraForce XD