If the motion sensor is not triggering your SkyBell, please first confirm that you have it turned "on" in your app settings. Sometimes after a firmware update, the default setting is "off."
Steps for Enabling the Motion Sensor in the app on your smartphone device:
- Open the SkyBell app on your smartphone
- Click on your SkyBell Device's Name ("Front Door", "My SkyBell", Etc.)
- The next screen you see will be "Device Settings"
- Scroll down to "Motion Sensor" setting, and toggle it to the ON position, which should be toggled to the right and shaded-in Blue.
Sensitivity setting is an option for the SkyBell HD. For a more sensitive response to motion, adjust the "sensitivity" setting to "High" which should cause the motion sensor to trigger with less than 7 seconds of movement.
Additionally, you will want to make sure that the SkyBell app has been allowed permission to access notifications on your smart phone or compatible tablet.