How do I change the band on my router to 2.4GHz?

The SkyBell is engineered to work on the 2.4ghz frequency band. This is because 2.4ghz has better range than a 5ghz frequency band. It will not work on the 5ghz frequency.  Many of the newer models of routers come with simultaneous 5ghz and 2.4ghz bands. This is called a Dual Band Router.

Separating the 2.4ghz band from the 5ghz band is required for Skybell to perform properly. During the sync process, both your mobile device and your SkyBell need to connect to the 2.4GHz signal.

It is not mandatory to disable the 5GHz band completely. It is possible to separate the two bands by opening your router settings and changing the name (SSID) of each band. Then, simply connect to the WiFi name allocated to the 2.4GHz band on your phone and the SkyBell during the sync process.

The first step would be to determine what type of router that you have. Find the make and model of your wireless router.  It will usually say the name on the router itself.

After you have determined the make and model of your router, we can begin configuration. 

Logging into your router configuration page:

Every router has a config page, where the user can change and alter settings to personalize their wireless network for the best conditions.  Every router has an IP address (internal Protocol) that can be entered into a web browser's address bar.

The most common IP addresses that are almost universal are: OR

After you have entered one of those two addresses, a username and password box will show up.

The default login information should be located on a sticker on the actual router.

Usually, it will be :

Username: admin  Password: blank or admin

it can vary from router-to-router, though.  visit for more information. 


Once you are within the Router Config page, you will be able to change the settings to be compatible with skybell:

RADIO MODE: B, G, B/G/N mixed or B/G mixed are compatible radio modes. N-Only is NOT compatible with the SkyBell 2.0. (NOTE: SkyBell HD is compatible with N-Only modes!)

BANDWIDTH: 20 or 20/40 Mhz would be the correct settings to choose.

SECURITY/PASSCODES:  Should be WPA or WPA2 with a password recommended 10 characters.

MAC FILTERING: Should be Disabled

DNS: Primary DNS should be


After confirming these settings, you have successfully configured your router!

Here is an example for how to do this on the Apple Airport Extreme router:

1. Launch the Airport Utility from your desktop.

2. Click the Airport Extreme icon and select Edit.
3. Click the Wireless tab. You'll see the name of your network in the field labeled Wireless Network Name.
4. Click the Wireless Option button.
5. Check the box labeled 5GHz network name. This will append 5GHz to the existing name or you can enter something else.
6. Now the 2.4GHz network will have the name displayed in step 3, and the 5GHz network will have the name displayed in step 5.
7. To configure the SkyBell, select the 2.4GHz name under Settings:Wi-Fi.
8. Once the SkyBell has been configured, you can return to Airport Utility and uncheck the box for the 5GHz network name if you want.
If you need assistance with any of the above steps, please do not hesitate to contact our Technical Support team.
Have more questions? Submit a request
Powered by Zendesk