Symptoms: Your SkyBell is not recording, but you can watch live and you are still receiving notifications.
A manual soft reset can be performed by doing the following:
- Begin holding down your SkyBell doorbell button
- The SkyBelll will flash in the following pattern. (Flashing Green, Flashing Red-Green, Flashing Blue)
- Once the SkyBell begins flashing BLUE release the button and allow the SkyBell to reboot. (This will take approximately a minute)
The SkyBell will begin recording within 10 minutes after rebooting.
If you're still not seeing recordings in your Activity History after performing these steps, please reach out to our Technical Support Team at (888) 423-9194.