SkyBell Returns and Warranties

SkyBell Technologies Warranty:

SkyBell Technologies offers a one-year limited warranty on all devices that were purchased new and from an authorized re-seller from the date of original date of purchase. To receive instructions for obtaining repair or replacement warranty services you must  email: SkyBell Support to determine your eligibility, please be prepared to provide your proof-of-purchase.

Reseller Limitations:

Devices purchased from unauthorized dealers and/or individuals reselling new or used devices, are not eligible to receive Warranty service or a refund of any kind.


We offer a 60-day money back return policy for USA and Canada Orders where you may return your SkyBell purchased from within 60 days of purchase date proof of purchase is required. Returns initiated within the Standard Return Period shall be eligible for a full refund minus shipping & handling. You must email: SkyBell Support to submit a refund request.

All returns are normally processed in 7-10 business days. (NOTE: If you purchased your SkyBell from a re-seller, you are subject to their return policy and we cannot accept any returns from them.)

Devices Purchased From an Authorized Third Party Dealer:

The return of a device purchased from an authorized third party shall be governed by the third party’s return policy. We are not obligated to accept the return of any Device purchased from third party vendor.

International Orders:

All sales are final. We will not accept device returns and we will not refund the purchase price. If your device is defective, the terms of our Limited Warranty will apply, but you will be responsible for paying all shipping and handling charges.

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